FAQS

Frequently Asked Questions (FAQ)

Last updated: October 2025

Welcome to the CreaWebs Store FAQ section.
Here you’ll find answers to the most common questions about purchasing, downloading, and using our WordPress themes and plugins.

🛒 1. What types of products do you sell?

We specialize in WordPress themes, plugins, and digital tools designed to help you build professional, high-performance websites easily and quickly.

💳 2. What payment methods do you accept?

We accept:

  • PayPal

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • Crypto payments (BTC, ETH, USDT — supported upon request)

All transactions are processed securely.

⏱️ 3. How long does it take to receive my product?

All our products are digital downloads.
Once payment is completed, your product will be available for instant download on your order page or sent directly to your email.

If you do not receive the download link within 24 hours, please contact us at:
📧 [email protected]

📦 4. Can I request a refund or exchange?

Since our products are digital and cannot be “returned,” refunds are generally not available after the file has been downloaded.
However, exceptions are made for:

  • Duplicate payments

  • Corrupted or missing files

  • Technical issues preventing access

Please refer to our Cancellation and Exchange Policy for more details.

🔐 5. Will I receive updates after purchase?

Yes. Each product includes free updates for a specified period (usually 6 or 12 months), depending on the license type.
After that, you may need to renew your license for continued updates and support.

🧰 6. Do you provide product support?

Yes. We provide email support for installation or minor usage issues.
Please describe your problem clearly and include your order number when contacting us.

📧 [email protected]

⚙️ 7. How do I install the theme or plugin I purchased?

  1. Log in to your WordPress dashboard.

  2. Navigate to Plugins → Add New → Upload Plugin (or Appearance → Themes → Add New → Upload Theme).

  3. Upload the .zip file you downloaded.

  4. Click Install Now, then Activate.

If you encounter errors, please contact our support team.

🔁 8. Can I use the same product on multiple websites?

That depends on the license type:

  • Single-site license: You can use it on one website.

  • Multi-site or extended license: You can use it on multiple websites or client projects.

Please check the license terms on the product page before purchasing.

🧾 9. Can I resell or share your products?

No. Redistribution, reselling, or sharing our products is strictly prohibited.
Each license is for personal or client use only. Violations may result in account suspension.

🛡️ 10. Are your products safe and legal to use?

Yes. All products sold on CreaWebs Store are 100% genuine and scanned for malware.
We do not sell nulled, cracked, or modified items.

🌍 11. I entered the wrong email during checkout — what should I do?

Please contact us immediately with your payment receipt and correct email address.
We will manually resend your download link.

📧 [email protected]

💬 12. Still have questions?

If you can’t find your answer here, feel free to reach out — we’re happy to help!
📧 [email protected]
🌐 https://creawebs.store